Six photos, five new feedback records

On 12 October, I asked an agent how many customer reviews we had collected. By the end of that exchange, we had saved two feedback records in our private archive. I wanted to keep collecting them for possible use on the website later. Two days later, Cindy forwarded six more photos of customer messages, and I asked the agent to read them.

The six photos did not turn into six new entries. After comparing them with the existing archive, the agent added five new feedback records and identified one duplicate. That brought the archive from two records to seven. The count describes different feedback records; it does not establish that they came from seven different customers.

The duplicate was a different crop of a message already saved. Its image file was different, but the words were the same. Keeping the extra image as a source was useful; counting the message again would have inflated the total. The agent kept that distinction in the archive.

Each new entry kept its original screenshot alongside a transcription. Three of the new screenshots did not identify the dish, so those entries left the dish unknown. The archive recorded when Cindy forwarded the photos, while leaving the original message dates unknown. No calendar date was visible in these screenshots.

I had mentioned possible website use, but the archive did not contain recorded customer permission for publication. The intake therefore ended with private records. This diary describes the sorting work without reproducing the messages, screenshots or customer names. Any later use of the feedback on the website would need its own permission check.

An earlier diary entry covered our trial analysis of public Google and Facebook feedback. This was a smaller job: gathering private messages into a place where each record could be traced back to its source. By the end of the 14 October intake, there were seven distinct records, with the duplicate and missing details marked. That was the completed result of this task.